TERMS & CONDITIONS

ADDITIONAL INFORMATION/NOT INCLUDED IN PACKAGE

Customers are responsible for ensuring their passport has a validity of minimum 6 months with at least 10 empty pages. Customers are also responsible for their personal health condition, documents and comply with the travel requirement
Mumtaz Holidays & Tours Pte Ltd shall make reasonable efforts to assist customers to minimize disruption where possible if force majeure were to happen. Customer shall acknowledge that changes to flight schedules, routing , stopovers or operating carriers are sometimes determine solely by airlines or 3rd-party service provider and are outside of agency's control.
How much deposit is required?
A minimum deposit of $500 per person is required during registration to secure your booking for the selected departure date
When must full payment be made?
Full payment must be completed 60 days before departure. The final payment due date will be stated on the official receipt. Payment can be made VIA PayNow, cash at office, NETS or bank-transfer
Is travel insurance included?
Travel insurance is not included unless stated in the package. Customers are strongly encouraged to purchase travel insurance before departure
Can flight timing , airline carrier or hotel change?
Yes. Flight timing, airline, transit, baggage allowance, and travel arrangements are subject to airline confirmation and may change without prior notice & hotels stated in the package are subject to availability. If the stated hotel is unavailable, a similar category hotel or equivalent will be arranged
What happens if there is a force majeure situation?
In the event of force majeure, we shall make reasonable efforts to assist customers with alternative arrangements where possible
can i request a specific arrangement for our trip?
Yes we do take note of your request but everything is subject to availability of the 3rd party supplier/airline/hotel/agency and arrangements are not guaranteed